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How We Protect Your Account and Payment Information

When you open an account with pasar4d, your personal information and payment details are protected by clear, straightforward policies.

Account verification & securityPayment data handlingYour access rights
pasar4d How We Protect Your Account and Payment Information
REACH US ABOUT YOUR DATA

How to Request Changes or Report Concerns

If you want to see what data we hold about you, ask us to delete it, or correct something on file, use the channels below. Our support team in Indonesia can help you with access requests and data corrections within 48 hours of contact. Send your request to our privacy inbox, call during business hours, or message us through the app's account settings menu — all three paths connect to the same data team.

Team online

Email Support

Send your data access request to [email protected]. Include your account username and registered email so we can verify you're the account holder. We respond within 48 hours.

Live Chat – Account Menu

Open your account settings in the app or desktop lobby, select Help, then choose Account & Privacy. Our support agents are available 09:00–22:00 WIB, seven days a week.

Phone Support

Call our Indonesia support line at +62 8XX XXX XXXX (available 10:00–20:00 WIB, Monday to Friday) to report data concerns or request a copy of your personal file.

DATA & SECURITY DETAIL

How We Keep Your Information Safe

Your account security starts the moment you register. We use SSL encryption for all data sent between your device and our servers — whether you're logging in from a laptop in Semarang…

SSL Encryption

All communication between your browser or app and pasar4d servers is encrypted. HTTPS protocol is enforced on every page and every transaction.

Password & Auth

Your password is never stored as plain text; we use industry-standard hashing. Enable two-factor authentication in your account settings for added login security.

Payment Processor Security

DANA, OVO, GoPay and QRIS transactions go through PCI-Level 1 compliant payment gateways. We never retain your banking credentials or full card data.

Data Retention Policy

Active account data (gameplay, deposits, withdrawals) is kept for as long as your account is open. After closure, financial records are archived for 7 years per local audit requirements.

Third-Party Sharing Rules

We do not sell or share your personal data with third parties for marketing. Data is shared only with payment processors and law-enforcement agencies where local law permits.

Cookies & Device Tracking

We use cookies to remember your login session and track gameplay preferences. You can disable non-essential cookies in your account settings; essential ones keep your session secure.

Frequently Asked About Your Data

Yes. Email [email protected] or use the Help menu in your account to request a data access report. We'll send you a complete copy of your file — including registration details, payment history, and gameplay logs — within 48 hours. Include your username and registered email so we can verify you're the account holder.

When you close your account, gameplay data and personal information are deleted within 30 days. Financial records (deposits, withdrawals, transaction IDs) are archived for 7 years to comply with local audit and tax requirements. This data is encrypted and not used for any other purpose.

No. When you deposit, your payment app (DANA, OVO, GoPay) or bank (for QRIS) handles the transaction directly. pasar4d never stores your banking credentials, passwords or full account numbers. We only keep transaction IDs and reference codes for withdrawal verification.

We use cookies to keep you logged in securely and to remember your game preferences. If you want to limit tracking, disable non-essential cookies in your account settings under Privacy. Essential cookies — those protecting your login and payment security — cannot be disabled.

No. We do not sell, rent or share your personal data with third parties for marketing purposes. Data is shared only with payment processors (to handle DANA, OVO, GoPay and QRIS transactions) and with law-enforcement agencies where local law permits.

Contact our support team immediately via live chat (Help menu in your account) or email [email protected]. Change your password right away through Account Settings. If you used the same password on other sites, change those too. We'll investigate and help secure your account.

Yes. Our privacy practices comply with applicable Indonesian regulations and international standards. For specific legal questions about how our policy applies to you, contact our support team, as compliance depends on local law where you are located.